Terms and Conditions

Smartiflix is the name this service is offered under. The company behind it is not registered yet. Its address is 3088 E 6th Ave, Vancouver, BC V5M 1S3, Canada. It is being registered, and its registered name will be added here once the registration is complete. In these terms, "Smartiflix", "we" and "us" mean that business, and "you" means the person who orders or uses the service.

You must be at least 18 years old to order.

Smartiflix is an IPTV service: live channels and movies and series on demand delivered over your internet connection and watched in an app on your own device.

We sell four plans, which differ only in length: Starter (1 month), Standard (3 months), Express (6 months) and Premium (12 months, with 30 days free). Every plan can be ordered for 1, 2, 3 or 4 devices and includes the same channels, library and features.

• You need a compatible device, a stable internet connection and an IPTV app that supports M3U playlists or Xtream Codes.
• No app is included or supplied: you choose and install your own.
• The service works on a Firestick or Fire TV, an Android TV or Google TV box, an Apple TV, a Samsung or LG Smart TV, an iPhone or iPad, an Android phone or tablet, a Windows PC or a Mac, a MAG box, or any device besides those that takes an IPTV player app.

To order, you choose a plan and a number of devices and send the order form. Sending the form is free: nothing is charged at that point.

We then contact you by the method you chose on the form (WhatsApp, Telegram or email), normally within 5 to 15 minutes, to confirm your order and agree the payment method with you. You pay after that. All prices are in Canadian dollars (CAD), and the price that applies is the one shown on the site for your plan and number of devices when you send the form.

You can pay by debit or credit card, PayPal, cryptocurrency or Western Union. Payments are handled by third-party payment providers, which depend on the method you choose and on your country, and each provider sets its own minimum amount per payment.

Once your order is confirmed and paid, we send your access details (an M3U playlist and an Xtream Codes login) by WhatsApp or email.

You can ask for a free trial on the free trial page. A trial runs on one device for 6, 12 or 24 hours, depending on availability, and no payment details are requested. A trial does not turn into a paid plan by itself: to continue, you place an order.

Your access details are for you and the number of devices you ordered. With a plan for more than one device, that number of devices can play at the same time.

Keep the message that contains them: the renewal form asks for your username.

A subscription is for you. It cannot be shared with other people.

You can use your own subscription on your phone, your computer, your tablet or your television. A plan for one device plays on one screen at a time, so you sign in again on the device you move to. A plan for two or more devices lets that number of screens play at the same time.

A plan runs for the number of days it includes. There is no contract and no minimum term beyond the plan you ordered.

To continue after it ends, you send the renewal form with your username and the plan you want, the same one or a different one. We send you a payment link by the method you chose on the form (WhatsApp, Telegram or email), and the renewal is activated once it is paid.

Resellers buy credits in packages of 120, 180 or 240 and sell the service to their own customers, under their own brand and at the prices they set. One credit is one month of service on one connection, so a customer with two connections for a year uses 24 credits. Credits do not expire.

A reseller order follows the same steps as any other order: nothing is charged when the form is sent, we contact you by the method you chose on the form (WhatsApp, Telegram or email) to go over the package, and payment is then made by PayPal, cryptocurrency or card. The price that applies is the one shown on the reseller page when you send the form.

Every package comes with access to a control panel, where the reseller adds, renews and removes users. Billing those customers and answering their questions is the reseller's own business.

If a server has a problem, we move the reseller to another one, so that their customers can keep watching.

A reseller buys credits and resells them under their own brand, not under ours. The control panel is white label, and the Smartiflix brand may not be used in any case.

Credits are not refundable once 48 hours have passed since the purchase, or once the reseller has an active customer.

Refunds are covered by the Refund Policy, which is part of these terms.

Support is available 24/7 and is included at no extra cost with every plan. You can reach it through the contact page, on Telegram at @smartiflixsuppor or by email at info@smartiflix.com.

Support lasts for as long as your subscription is active and ends when the subscription expires.

The service depends on your own internet connection, your device and the app you install, which are outside our control. A faster connection helps for 4K or for several devices at once.

The service is online 24 hours a day, 7 days a week, and so is our support.

We tell all customers before planned maintenance. An urgent security fix may be applied without notice, and in that case we tell you once it is done.

If the service is interrupted for you, our support sends you another M3U playlist or Xtream Codes login, so that you can keep watching.

The Smartiflix brand and the texts, images and data on this website belong to Smartiflix and are protected. They may not be used without our permission, and we will report anyone who does to the Canadian authorities.

We guarantee that the service is available 99% of the time.

We are responsible for this website and for the access details we give you to watch the service. We are not responsible for anything beyond that, or for anything that is not part of our Canadian brand.

Nothing in these terms limits the rights you have under the consumer protection laws of your province or territory.

How we collect and use your personal information is explained in the Privacy Policy, and what the website stores on your device in the Cookie Policy.

We may update these terms. The date at the top of this page shows when they were last changed, and the version that applies to an order is the one published when you send its form.

These terms are governed by the laws of Canada.

Questions about these terms? Write to us at info@smartiflix.com, on Telegram at @smartiflixsuppor or through the contact page.