IPTV FAQ: Find Your Answer

Four lengths: Starter for 1 month, Standard for 3 months, Express for 6 months and Premium for 12 months. The 12 month plan adds 30 free days, and any of them covers 1, 2, 3 or 4 devices, as you choose.

For one device: $20 for 1 month, $51 for 3 months, $66 for 6 months and $98 for 12 months, all in Canadian dollars. With 2, 3 or 4 devices the price changes; the pricing page has the full table.

Yes. Every price on the site is in Canadian dollars (CAD), and that is the currency you pay in.

The longest one. Counted per month on one device, the 12 month plan comes to $8.17, the 6 month plan to $11.00, the 3 month plan to $17.00 and the monthly plan to $20.00.

Twelve months of the monthly plan on one device come to $240, while the annual plan costs $98: $142 less, or 59%. On top of that, the annual plan has 30 free days, 395 in all.

No. Every plan carries the same channels, the same on demand library and the same features. What you choose is a length and a device count, nothing else.

Yes. Start with one month, and when it ends the renewal form lets you choose any plan, so you can move to three, six or twelve months without starting again.

Choose a plan, open its order form and complete it: who you are, how to reach you, and which device and app you will watch on. Nothing is charged when you send it.

No. The form takes no payment. We contact you first to confirm the order and agree the payment method.

By debit or credit card, PayPal, cryptocurrency or Western Union. Which one is settled with you in the message we send 5 to 15 minutes after your order form, when the order itself is confirmed. Nothing is paid on the website.

Our first message leaves 5 to 15 minutes after your order form reaches us. Once the order is confirmed, your M3U playlist and Xtream Codes login are sent to you, and you can watch as soon as you have entered them in your app.

Yes. Ask within 48 hours of activating your subscription, or within 7 days of paying if you have not activated it. The full amount goes back to the payment method you used, as the refund policy sets out.

By the method you choose on the order form: WhatsApp, Telegram or email.

Yes. A confirmation email is sent to the address you enter, with your order reference. Keep it: it is the quickest way for support to find your order.

Yes. The order form shows the number of devices and lets you change it without filling in your details again.

Two things: the address of an M3U playlist, and an Xtream Codes login made up of a server address with your username and password. You enter them once in your IPTV app. Keep the message they arrive in, because the renewal form asks for your username.

On all of them: if an IPTV player app runs on it, so does Smartiflix. The most requested are televisions (a Smart TV from LG or Samsung, or any set with Google TV, Android TV, a MAG box, an Apple TV, a Firestick or a Fire TV), tablets and phones (the iPad, the iPhone and Android models), and computers (Mac and Windows), and, beyond those, anything an IPTV player can be installed on.

Yes, provided an IPTV player can be installed on it and that player reads M3U playlists or Xtream Codes. If you are not sure, tell support which device you have.

All of them, so long as they take an M3U playlist or Xtream Codes. Our order form offers Kodi, IPTV Smarters Pro, TiviMate, XCIPTV, Smart IPTV or IBO Player, and a player you already like will do just as well.

Use Xtream Codes when the app offers it: live channels, movies and series then arrive in separate sections. Use the M3U playlist when the app only accepts a playlist. Both come with your plan.

In most homes, no. The service runs in an IPTV player app, so a television with apps, a streaming stick, a phone or a computer you already have will do. A television that cannot install a player gets one through a stick in an HDMI port.

Some players are free and others charge after a trial period. That fee is set by the developer of the app and paid to them. Your Smartiflix plan neither includes it nor changes it.

The start-up screen, the About page in the settings and the box all say it. Samsung sets use Tizen and LG sets use webOS; other makers sell models with Google TV, Fire TV or Roku TV. The Smart TV guide helps you match yours.

If Fire TV, Google TV or Android TV is the system of your television, it needs nothing more. On other systems a stick usually offers more players, keeps being updated and can follow you to your next television.

No. Your plan carries one lineup and one library on every device. What changes with the brand is the choice of player apps and the way you enter your details.

Not yet. The service does work on a Mac, and support will walk you through it if you tell them which Mac you have. The Windows guide shows the same kind of players on a PC.

A stable one above all, because a live channel cannot be loaded in advance. A faster connection helps for 4K and when several screens are on at once.

Yes, where a channel is broadcast in 4K; otherwise in HD, FHD or UHD. For 4K the screen has to be a 4K one as well, and the connection quick enough for it.

Start with your home network. Connect the television or streaming box to the router with an Ethernet cable if you can. On Wi-Fi, move the device closer to the router and use the 5 GHz band. If it continues, contact support with the name of your device and app.

Type the three parts of the login again, character for character. Capital letters matter, and a space left at the end is enough to make a login fail.

Give it time: the guide can take a few minutes to arrive after you first sign in. If it stays empty, the settings of your player have an option to refresh it.

The programme schedule of every channel, shown inside your app: what is on at the moment and what is due after it. It is included in every plan.

The featured sports and leagues are NHL hockey, NBA basketball, MLB baseball, NFL and CFL football, MLS and European soccer (Champions League, Premier League, La Liga, Bundesliga, Serie A), Formula 1 racing, UFC and boxing. All of them come with every plan, whatever its length.

No. There is a single lineup, identical in every plan, and hockey is part of it. Your only choices are a length and a number of devices.

Yes. It is among the 13 sports and leagues that Smartiflix features, and its games are on the live channels that come with every plan. The hockey page explains how to follow a season.

No. The same plan takes you from the regular season into the playoffs, as long as it is still running. With a short plan, look at its end date before a series starts.

In the TV guide of your player app. Each channel has its programmes listed there in order, so the channel and the start time are both in front of you.

Mostly your own connection, because live sport cannot be loaded ahead of time. A cable from the router to the television is the steadiest arrangement. Every plan also includes Anti-Freeze 9.8 technology, and support answers at any hour.

Yes, on a phone or a tablet with an IPTV player: same channels, same guide. On mobile data, watch your allowance, since live video uses a great deal of it.

Twelve months. A season with its playoffs runs for more than half a year, and the annual plan lasts 395 days, so it covers one from start to finish. On one device it is $98 CAD, or $8.17 per month.

At renewal, yes. You can pick a different length or number of devices then, for instance one more device while two series are being played on the same nights.

Yes, if the plan covers more than one device. Each device can show a different channel at the same time.

Yes. You buy a package of 120, 180 or 240 credits and sell the service under your own brand, at the price you choose. A credit pays for a month of service for one of your customers.

$495 CAD for 120 credits, $743 CAD for 180 credits and $989 CAD for 240 credits. A credit comes to between $4.12 and $4.13, whichever size you take.

One month, for one customer, on one connection. Three months take three credits and a year takes twelve.

No. Credits never expire, so a package can be used up as slowly or as quickly as your sales go.

The same again. Every connection draws its own credits, so a customer with two connections for a year uses 24.

PayPal, cryptocurrency or card. The order form takes no payment: the package is gone over with you before anything is paid.

Yes, within 48 hours of buying them and as long as no customer is active yet. Past that point credits are not refundable.

Hardly. From one package to another the price of a credit changes by less than a cent, so choose by the volume you expect to sell, not by the price per credit.

Yours. The panel is white label and every package lets you sell under your own brand, at your own price. The Smartiflix name is not to be used.

You are. Who buys from you, for how many months and whether they renew is yours to manage. Billing them and answering their questions is your side of the business.

Add and remove users, renew them, create a free 24 hour trial, buy plans, add connections and see which are active, manage MAG and Enigma devices, and edit the channel groups of a line.

By a Captcha on its login, which blocks unwanted sign-ins to your account.

Yes. From the panel you create a free trial that runs for 24 hours on their own device.

Yes. Your customers receive the same live channels, on demand library and TV guide as people who buy from Smartiflix directly.

Yes, with the free trial, which plays on one device. What you watch in it is what your customers would get.

No. An affiliate refers buyers to another company for a commission. A reseller pays for credits up front and sells the service as their own, keeping the customers and setting the prices.

Order another package, of any size. Since a credit costs nearly the same in all three, nothing ties your next order to the size of the last.

Pick a package on the reseller page; each has an order form of its own. Sending it costs nothing. We then get in touch about the package, and payment follows by PayPal, cryptocurrency or card.